Frequently Asked Questions

HOW DO I PLACE AN ORDER?

You can log on to our website: www.houseofdeepthi.com or place orders by speaking to our customer service team via Instagram, Facebook or WhatsApp (direct message). In case of any assistance required, please call/whatsapp us on +91 88284 17199. We can also be contacted via email at info@houseofdeepthiltd.com.

Our working hours are between IST 9:00 AM to 6:30 PM. We will reach out to your queries as soon as we can. We appreciate your patience.

CAN I CUSTOMIZE AN ORDER?

No, customisation would not be possible in terms of colors, sleeve or any other minor adjustments. 

CAN I REQUEST FOR A CHANGE IN COLOR OF THE PRODUCT?

No, we cannot change the color of the product. The colours available are the ones shown on the website: www.houseofdeepthi.com and on our social media accounts.

HOW DO I KNOW MY SIZE?

We refer to our standard size chart as displayed on the product page. However, kindly look into the size guide instructions mentioned above the size chart. In case of any questions regarding the size chart, feel free to contact us.

WHAT IF MY SIZE DOES NOT MATCH WITH THE SIZE CHART?

For any questions or size exchanges, we request you to contact us at +91 88284 17199 or email us at info@houseofdeepthiltd.com.

HOW DO I MAKE THE PAYMENT?

Payments can be made through Visa, MasterCard, American Express, and Maestro credit and debit cards. We also accept bank transfers and cash payments. Please contact our team at +91 88284 17199 or email us at info@houseofdeepthiltd.com in case you wish to make payments through netbanking or cash.

WHAT IF I WANT ANY CHANGES/CANCELLATION OF AN EXISTING ORDER?

Kindly refer to our Returns and Refund Policy.

WHAT ARE THE SHIPPING CHARGES?

The shipping charges for all shipping within India is free and is completely borne by us. However, the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry.

ARE THE COLORS OF PRODUCTS SHOWN ON THE WEBSITE ACCURATE?

Due to the intricate and exclusive nature of the products available on our Site, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be slight variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.

WHAT ARE YOUR DELIVERY OPTIONS?

We try to make all our products available to your doorstep. We can have the orders shipped to your doorstep or at your convenience. If you have other queries, you can reach out to us over WhatsApp at +91 88284 17199 or email us at info@houseofdeepthiltd.com.

WHAT IF I ORDER MULTIPLE PRODUCTS?

If you order multiple products with different dispatch dates, all the products are shipped as one shipment, once your complete order is ready. However, if you wish to receive some products earlier, please email us at info@houseofdeepthiltd.com or call us at +91 88284 17199.

HOW DO I TRACK MY ORDER?

We try to deliver all our orders as soon as possible ensuring the products reach you on time. We will be sending an email with the tracking details of your order. If you wish to get more details, please get in touch with us at +91 88284 17199 or email us at info@houseofdeepthiltd.com. 

WHAT IS THE TIME FRAME FOR RECEIVING ORDERS?

Usually the time frame will be anytime between 7-15 days, depending on the order and location for delivery. For more details, please refer to our Shipping policy.

HOW DO I GET MY PRODUCT ALTERED?

We generally keep a margin for most of our dresses and kurtas. The alteration cannot be done by the House of Deepthi team. For further details regarding measurements, please refer to the sizing chart on every product page.

WHAT DO I DO IF I DON'T LIKE MY PRODUCT. IS THERE A REFUND POLICY?

In case your are unhappy with our product, please get in touch with us at +91 88284 17199 or email us at info@houseofdeepthiltd.com. Our team will constantly be in touch with you to help you with your product. However, we have a no refund/cancellation policy. Please refer to the returns and refund policy for further details. 

I NEED HELP WITH PLACING AN ORDER OR DECIDING WHAT TO BUY?

In case you require any assistance in deciding the outfit or placing an order, please get in touch with us at +91 88284 17199 or email us at info@houseofdeepthiltd.com.